IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q466: Which tool is commonly used for ticketing in IT Support?
Slack
Excel
Jira
Zoom
Git
Q467: What is the first step of ITIL incident management?
Restart system
Close ticket
Escalate issue
Resolve ticket
Identify the incident
Q468: Which RAID level provides only striping with no redundancy?
RAID 0
RAID 6
RAID 10
RAID 5
RAID 1
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
