IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q487: What is the first step of ITIL incident management?
Identify the incident
Restart system
Resolve ticket
Escalate issue
Close ticket
Q488: What is Group Policy used for?
Install software
Encrypt emails
Manage user and computer settings
Scan malware
Assign IP addresses
Q489: Which metric measures time taken to resolve an issue?
MTBF
Uptime
MTTR
Latency
SLA
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
