IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q490: Which Windows shortcut opens Task Manager?
Ctrl + S
Ctrl + Alt + T
Ctrl + Shift + D
Alt + Tab
Ctrl + Shift + Esc
Q491: What is Group Policy used for?
Scan malware
Assign IP addresses
Encrypt emails
Install software
Manage user and computer settings
Q492: Which technology allows secure remote desktop connections?
VNC
SSH
FTP
RDP
Telnet
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
