IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q514: What does 'chmod 755 file.sh' do in Linux?
Encrypts file
Sets read/execute for all, write for owner
Compresses file
Moves file
Deletes file
Q515: Which tool is commonly used for ticketing in IT Support?
Git
Jira
Excel
Zoom
Slack
Q516: What is the purpose of two-factor authentication?
Increase login security
Backup data
Speed up boot time
Encrypt disks
Reduce bandwidth
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
