IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q517: Which command lists files in Linux?
cp
dir
ls
pwd
cd
Q518: Which virtualization software is open-source?
Parallels
VMware Workstation
Hyper-V
VirtualBox
Citrix
Q519: What is a Service Level Agreement (SLA)?
Contract on service expectations
Backup schedule
Patch update
Firewall rule
Software license
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
