IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q523: What is the first step of ITIL incident management?
Resolve ticket
Identify the incident
Escalate issue
Restart system
Close ticket
Q524: What type of storage is SSD?
Magnetic-based
Cloud-based
Tape-based
Optical-based
Flash-based
Q525: Which technology allows secure remote desktop connections?
FTP
RDP
SSH
VNC
Telnet
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
