IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q526: Which layer of the OSI model deals with routing?
Transport
Data Link
Session
Network
Application
Q527: Which layer of the OSI model deals with routing?
Data Link
Session
Transport
Network
Application
Q528: Which type of attack involves sending fraudulent emails?
MITM
Phishing
Brute force
DoS
SQL injection
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
