IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q532: Which command lists files in Linux?
dir
cd
cp
ls
pwd
Q533: What is the first step of ITIL incident management?
Escalate issue
Identify the incident
Resolve ticket
Close ticket
Restart system
Q534: What is the main function of a firewall?
Assign IP addresses
Monitor CPU usage
Encrypt emails
Compress files
Control network traffic
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
