IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q535: What type of storage is SSD?
Cloud-based
Flash-based
Optical-based
Tape-based
Magnetic-based
Q536: What does escalation mean in IT support?
Moving an issue to higher expertise
Closing a ticket
Installing updates
Assigning an IP
Restarting a system
Q537: Which port is used by SSH by default?
110
22
23
443
25
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
