IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q52: Which metric measures time taken to resolve an issue?
MTBF
Uptime
SLA
Latency
MTTR
Q53: Which RAID level provides only striping with no redundancy?
RAID 1
RAID 0
RAID 6
RAID 10
RAID 5
Q54: What is the loopback IP address?
127.0.0.1
255.255.255.0
0.0.0.0
192.168.1.1
10.0.0.1
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