IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q49: Which tool is commonly used for ticketing in IT Support?
Jira
Zoom
Excel
Slack
Git
Q50: Which RAID level provides only striping with no redundancy?
RAID 6
RAID 5
RAID 10
RAID 0
RAID 1
Q51: Which protocol is used to assign IP addresses automatically?
DHCP
FTP
SMTP
SNMP
DNS
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