IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q46: What does escalation mean in IT support?
Installing updates
Assigning an IP
Closing a ticket
Restarting a system
Moving an issue to higher expertise
Q47: What is the purpose of sudo in Linux?
Start services
Check disk space
Execute commands as superuser
Create users
Restart system
Q48: Which tool is commonly used for ticketing in IT Support?
Zoom
Jira
Slack
Git
Excel
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