IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q43: What is Group Policy used for?
Install software
Scan malware
Assign IP addresses
Manage user and computer settings
Encrypt emails
Q44: What is a Service Level Agreement (SLA)?
Firewall rule
Software license
Contract on service expectations
Backup schedule
Patch update
Q45: What is the purpose of two-factor authentication?
Encrypt disks
Increase login security
Reduce bandwidth
Speed up boot time
Backup data
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