IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q562: Which RAID level provides only striping with no redundancy?
RAID 0
RAID 10
RAID 1
RAID 5
RAID 6
Q563: Which Windows shortcut opens Task Manager?
Alt + Tab
Ctrl + Shift + Esc
Ctrl + S
Ctrl + Shift + D
Ctrl + Alt + T
Q564: What is the first step of ITIL incident management?
Resolve ticket
Restart system
Identify the incident
Close ticket
Escalate issue
