IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q568: Which technology allows secure remote desktop connections?
FTP
SSH
Telnet
VNC
RDP
Q569: Which virtualization software is open-source?
Parallels
Citrix
Hyper-V
VirtualBox
VMware Workstation
Q570: Which device stores BIOS?
RAM
CPU
ROM chip
Hard disk
Cache
