IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q580: Which layer of the OSI model deals with routing?
Transport
Data Link
Application
Network
Session
Q581: Which type of attack involves sending fraudulent emails?
Brute force
DoS
Phishing
SQL injection
MITM
Q582: What is a Service Level Agreement (SLA)?
Firewall rule
Contract on service expectations
Backup schedule
Software license
Patch update
