IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q577: Which layer of the OSI model deals with routing?
Application
Data Link
Network
Transport
Session
Q578: Which tool is commonly used for ticketing in IT Support?
Slack
Zoom
Excel
Jira
Git
Q579: What is the loopback IP address?
255.255.255.0
127.0.0.1
0.0.0.0
10.0.0.1
192.168.1.1
