IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q58: Which technology allows secure remote desktop connections?
FTP
VNC
Telnet
SSH
RDP
Q59: What type of storage is SSD?
Tape-based
Magnetic-based
Flash-based
Optical-based
Cloud-based
Q60: What does escalation mean in IT support?
Restarting a system
Assigning an IP
Closing a ticket
Installing updates
Moving an issue to higher expertise
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