IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q61: Which tool is commonly used for ticketing in IT Support?
Git
Slack
Zoom
Jira
Excel
Q62: What is the loopback IP address?
10.0.0.1
255.255.255.0
127.0.0.1
192.168.1.1
0.0.0.0
Q63: Which protocol is used to assign IP addresses automatically?
SMTP
DNS
SNMP
FTP
DHCP
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