IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q64: What is a Service Level Agreement (SLA)?
Patch update
Software license
Backup schedule
Contract on service expectations
Firewall rule
Q65: Which technology allows secure remote desktop connections?
FTP
RDP
SSH
VNC
Telnet
Q66: Which type of attack involves sending fraudulent emails?
Brute force
DoS
SQL injection
Phishing
MITM
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