IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q619: What type of storage is SSD?
Cloud-based
Tape-based
Flash-based
Magnetic-based
Optical-based
Q620: Which technology allows secure remote desktop connections?
FTP
SSH
Telnet
VNC
RDP
Q621: Which layer of the OSI model deals with routing?
Session
Transport
Application
Network
Data Link
