IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q664: What does 'chmod 755 file.sh' do in Linux?
Encrypts file
Deletes file
Sets read/execute for all, write for owner
Compresses file
Moves file
Q665: Which tool is commonly used for ticketing in IT Support?
Zoom
Slack
Git
Excel
Jira
Q666: Which metric measures time taken to resolve an issue?
SLA
Uptime
MTBF
Latency
MTTR
