IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q73: What does 'chmod 755 file.sh' do in Linux?
Moves file
Compresses file
Sets read/execute for all, write for owner
Deletes file
Encrypts file
Q74: What is the first step of ITIL incident management?
Escalate issue
Identify the incident
Close ticket
Resolve ticket
Restart system
Q75: Which protocol is used to assign IP addresses automatically?
FTP
SMTP
SNMP
DHCP
DNS
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