IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q70: Which RAID level provides only striping with no redundancy?
RAID 1
RAID 6
RAID 0
RAID 10
RAID 5
Q71: Which virtualization software is open-source?
Citrix
Hyper-V
Parallels
VirtualBox
VMware Workstation
Q72: What does escalation mean in IT support?
Closing a ticket
Moving an issue to higher expertise
Assigning an IP
Installing updates
Restarting a system
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