IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q817: Which device stores BIOS?
Cache
CPU
RAM
Hard disk
ROM chip
Q818: What is the first step of ITIL incident management?
Escalate issue
Restart system
Resolve ticket
Close ticket
Identify the incident
Q819: What type of storage is SSD?
Tape-based
Magnetic-based
Optical-based
Cloud-based
Flash-based
Latest News
Central Secretariat Officer at NAEB is the National.
Feb 23, 2026
