IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q820: Which tool in Windows shows system logs?
Disk Management
Device Manager
Task Manager
Event Viewer
Registry Editor
Q821: What does escalation mean in IT support?
Closing a ticket
Moving an issue to higher expertise
Restarting a system
Assigning an IP
Installing updates
Q822: What is the default port for LDAP?
80
21
636
443
389
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