IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q823: Which metric measures time taken to resolve an issue?
Latency
Uptime
SLA
MTTR
MTBF
Q824: Which layer of the OSI model deals with routing?
Application
Session
Data Link
Network
Transport
Q825: What does escalation mean in IT support?
Moving an issue to higher expertise
Restarting a system
Closing a ticket
Installing updates
Assigning an IP
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