IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q844: Which layer of the OSI model deals with routing?
Transport
Application
Session
Network
Data Link
Q845: What is the first step of ITIL incident management?
Identify the incident
Restart system
Resolve ticket
Close ticket
Escalate issue
Q846: What is the default port for LDAP?
21
389
636
80
443
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