IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q841: What does escalation mean in IT support?
Closing a ticket
Assigning an IP
Moving an issue to higher expertise
Restarting a system
Installing updates
Q842: Which Windows shortcut opens Task Manager?
Ctrl + Shift + D
Alt + Tab
Ctrl + S
Ctrl + Alt + T
Ctrl + Shift + Esc
Q843: Which RAID level provides only striping with no redundancy?
RAID 1
RAID 0
RAID 6
RAID 5
RAID 10
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