IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q838: What is the first step of ITIL incident management?
Restart system
Resolve ticket
Escalate issue
Close ticket
Identify the incident
Q839: Which port is used by SSH by default?
22
25
110
443
23
Q840: Which device stores BIOS?
Cache
Hard disk
ROM chip
CPU
RAM
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