IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q835: Which metric measures time taken to resolve an issue?
SLA
MTTR
Latency
MTBF
Uptime
Q836: Which metric measures time taken to resolve an issue?
Uptime
MTTR
MTBF
SLA
Latency
Q837: Which type of attack involves sending fraudulent emails?
Phishing
Brute force
SQL injection
DoS
MITM
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