IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q832: Which Windows shortcut opens Task Manager?
Ctrl + Shift + D
Ctrl + Alt + T
Ctrl + S
Alt + Tab
Ctrl + Shift + Esc
Q833: Which metric measures time taken to resolve an issue?
SLA
Uptime
MTBF
MTTR
Latency
Q834: Which RAID level provides only striping with no redundancy?
RAID 0
RAID 10
RAID 6
RAID 5
RAID 1
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Feb 23, 2026
