IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q829: Which metric measures time taken to resolve an issue?
SLA
MTBF
MTTR
Latency
Uptime
Q830: Which device stores BIOS?
Cache
CPU
ROM chip
Hard disk
RAM
Q831: Which protocol is used to assign IP addresses automatically?
DNS
SMTP
SNMP
FTP
DHCP
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