IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q85: What type of storage is SSD?
Flash-based
Magnetic-based
Optical-based
Tape-based
Cloud-based
Q86: Which tool is commonly used for ticketing in IT Support?
Git
Slack
Jira
Zoom
Excel
Q87: What is Group Policy used for?
Assign IP addresses
Manage user and computer settings
Scan malware
Encrypt emails
Install software
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