IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q877: What is the purpose of sudo in Linux?
Restart system
Execute commands as superuser
Start services
Create users
Check disk space
Q878: Which metric measures time taken to resolve an issue?
Uptime
MTTR
MTBF
SLA
Latency
Q879: Which technology allows secure remote desktop connections?
Telnet
RDP
VNC
SSH
FTP
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