IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q874: What is the first step of ITIL incident management?
Restart system
Escalate issue
Identify the incident
Resolve ticket
Close ticket
Q875: What does escalation mean in IT support?
Assigning an IP
Installing updates
Moving an issue to higher expertise
Closing a ticket
Restarting a system
Q876: What does escalation mean in IT support?
Moving an issue to higher expertise
Installing updates
Assigning an IP
Restarting a system
Closing a ticket
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