IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q898: Which port is used by SSH by default?
22
443
110
25
23
Q899: What is the first step of ITIL incident management?
Identify the incident
Resolve ticket
Escalate issue
Restart system
Close ticket
Q900: Which tool is commonly used for ticketing in IT Support?
Zoom
Jira
Excel
Slack
Git
Latest News
Internal Auditor at Rwanda Women’s Network is a.
Feb 20, 2026
Internal Auditor at Rwanda Women’s Network is a.
Feb 20, 2026
