IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q901: What is the first step of ITIL incident management?
Identify the incident
Resolve ticket
Escalate issue
Close ticket
Restart system
Q902: Which port is used by SSH by default?
23
110
25
22
443
Q903: What is a Service Level Agreement (SLA)?
Contract on service expectations
Software license
Backup schedule
Patch update
Firewall rule
Latest News
Internal Auditor at Rwanda Women’s Network is a.
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Internal Auditor at Rwanda Women’s Network is a.
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