IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q907: What is the main function of a firewall?
Compress files
Control network traffic
Encrypt emails
Monitor CPU usage
Assign IP addresses
Q908: What is the default port for LDAP?
80
21
389
636
443
Q909: What is the first step of ITIL incident management?
Resolve ticket
Identify the incident
Escalate issue
Restart system
Close ticket
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Internal Auditor at Rwanda Women’s Network is a.
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