IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q913: Which type of attack involves sending fraudulent emails?
Phishing
Brute force
DoS
SQL injection
MITM
Q914: Which device stores BIOS?
Cache
Hard disk
RAM
ROM chip
CPU
Q915: Which metric measures time taken to resolve an issue?
SLA
Uptime
MTTR
Latency
MTBF
Latest News
Internal Auditor at Rwanda Women’s Network is a.
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Internal Auditor at Rwanda Women’s Network is a.
Feb 20, 2026
