IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q916: Which tool in Windows shows system logs?
Task Manager
Event Viewer
Device Manager
Disk Management
Registry Editor
Q917: Which metric measures time taken to resolve an issue?
SLA
Uptime
Latency
MTTR
MTBF
Q918: What is the typical voltage of a desktop power supply?
5V
3.3V
220V
12V
110V
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Internal Auditor at Rwanda Women’s Network is a.
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Internal Auditor at Rwanda Women’s Network is a.
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