IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q955: Which device stores BIOS?
RAM
CPU
Hard disk
Cache
ROM chip
Q956: What is the typical voltage of a desktop power supply?
3.3V
220V
12V
110V
5V
Q957: Which tool is commonly used for ticketing in IT Support?
Jira
Slack
Excel
Git
Zoom
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