IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q970: What is the typical voltage of a desktop power supply?
110V
220V
12V
3.3V
5V
Q971: Which technology allows secure remote desktop connections?
Telnet
SSH
VNC
FTP
RDP
Q972: Which type of attack involves sending fraudulent emails?
Brute force
SQL injection
Phishing
MITM
DoS
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