IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q973: What is the typical voltage of a desktop power supply?
3.3V
5V
110V
12V
220V
Q974: What is the first step of ITIL incident management?
Identify the incident
Restart system
Escalate issue
Close ticket
Resolve ticket
Q975: Which layer of the OSI model deals with routing?
Network
Application
Data Link
Session
Transport
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