IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q976: Which tool in Windows shows system logs?
Device Manager
Event Viewer
Task Manager
Disk Management
Registry Editor
Q977: What is the purpose of two-factor authentication?
Increase login security
Encrypt disks
Backup data
Speed up boot time
Reduce bandwidth
Q978: Which technology allows secure remote desktop connections?
FTP
Telnet
RDP
VNC
SSH
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