IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q979: What is the purpose of two-factor authentication?
Backup data
Increase login security
Speed up boot time
Encrypt disks
Reduce bandwidth
Q980: Which metric measures time taken to resolve an issue?
MTBF
Uptime
Latency
MTTR
SLA
Q981: Which Windows shortcut opens Task Manager?
Ctrl + S
Ctrl + Alt + T
Ctrl + Shift + D
Ctrl + Shift + Esc
Alt + Tab
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