IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q982: Which tool is commonly used for ticketing in IT Support?
Jira
Zoom
Excel
Slack
Git
Q983: Which Windows shortcut opens Task Manager?
Ctrl + S
Ctrl + Shift + D
Alt + Tab
Ctrl + Alt + T
Ctrl + Shift + Esc
Q984: What type of storage is SSD?
Optical-based
Magnetic-based
Cloud-based
Tape-based
Flash-based
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