IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q985: Which metric measures time taken to resolve an issue?
Uptime
MTTR
MTBF
Latency
SLA
Q986: Which tool in Windows shows system logs?
Event Viewer
Registry Editor
Task Manager
Device Manager
Disk Management
Q987: Which technology allows secure remote desktop connections?
RDP
Telnet
SSH
VNC
FTP
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