IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q97: What is the typical voltage of a desktop power supply?
12V
5V
220V
3.3V
110V
Q98: Which tool is commonly used for ticketing in IT Support?
Git
Slack
Zoom
Excel
Jira
Q99: Which layer of the OSI model deals with routing?
Transport
Session
Application
Network
Data Link
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Internal Auditor at Rwanda Women’s Network is a.
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Internal Auditor at Rwanda Women’s Network is a.
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