IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q13: What is the purpose of two-factor authentication?
Speed up boot time
Backup data
Encrypt disks
Reduce bandwidth
Increase login security
Q14: What is the default port for LDAP?
21
80
389
636
443
Q15: Which protocol is used to assign IP addresses automatically?
DNS
FTP
DHCP
SNMP
SMTP
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